Still, consumers will need to keep an eye on Reddit, NewEgg reviews, and other communities to gauge whether NewEgg makes meaningful changes to its policies. While NewEgg promises change, the lack of ownership and overall minimization of the issue aren’t exactly the most inspiring aspects of the company’s statement. Upon opening the box and taking a closer look, Burke noted severely damaged pins. On top of the refund, NewEgg also sent back the motherboard. Given that most consumers don’t have the name recognition of a platform like Gamer Nexus to have their voices heard, NewEgg’s policies and customer service have faced heavy criticism. NewEgg customer service proceeded to give Burke the runaround until he finally employed the power of his platform as a trustworthy YouTuber via Twitter and was able to get a refund.
Burke also never revealed who he was or what channel he runs. All of this despite the fact that Burke never even opened the box. The damage noted by NewEgg prevented Burke from receiving a refund. Upon receiving the returned motherboard, NewEgg claimed there was thermal paste on the motherboard and broken socket pins. Realizing he would no longer need the motherboard, Burke began the return process within the bounds of the 30-day policy. Burke originally purchased a motherboard from NewEgg for somewhere around $500.
#GAMERS NEXUS UPDATE#
“Further, we have put in place new policies to ensure a hassle-free return experience on “open box” merchandise returns on motherboards and CPUs,” said NewEgg.Ĭustomer Service Update /qxAYjDCdCU- Newegg February 14, 2022įor background, the original video detailed Burke’s attempts to return an open-box item to NewEgg. While most of NewEgg’s statement is mostly PR talk in which it refers to their return rate as “a very small number”, it is altering its return policy for open-box items.
#GAMERS NEXUS SERIES#
NewEgg also issued an apology of sorts after Gamers Nexus’ series of videos surrounding the return process of an open-box motherboard garnered over two million views. And we would like to encourage that by, if it’s possible, helping NewEgg to see what its problems are so it can get back to the actually awesome buying experience it used to be when I first started building computers when I was a kid, basically…” “One of them is, in all honesty, I don’t want Amazon to be the only retailer of computer hardware…it’s just healthier for the industry if these companies can keep each other honest by existing in at least a duopoly. “There’s a few reasons for this,” Burke said in Gamers Nexus’ latest video. We're just letting you all know in case they put PR spin out.- GamersNexus February 14, 2022īurke explained why he and Gamer Nexus decided to take NewEgg up on its initial offer to speak. We have informed that we will be arriving at their doorstep with cameras and that this is the company's opportunity to have a discussion.
We decided to book a flight to California to visit Newegg this week.
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